Wipro Desktop Support Administrator Recruitment 2025 | Hiring for Freshers

• Timely Ticket Response Respond promptly to all tickets raised by the client end user (via dial home, email, chat, or IMS), ensuring each request is acknowledged immediately and handled within defined resolution timeframes.

• Quality Service Request Solutioning Address service requests while upholding quality standards and ensuring that solutions meet the client’s expectations.

• Infrastructure Custodianship Serve as the custodian for the client’s network, servers, systems, storage, platforms, and other critical equipment, maintaining regular checks to ensure proper functioning and upkeep.

• Ticket Volume Monitoring Keep track of the volume of tickets raised to ensure that each is managed effectively and aligns with the pre-defined resolution schedules.

• Root Cause Analysis & Action Planning Conduct in-depth root cause analysis for recurring or critical issues. Develop and implement action plans to mitigate problems and enhance overall client satisfaction.

• High Priority Issue Management Provide immediate acknowledgment and resolution for high-priority tickets or services to prevent any potential escalations.

• Software & Hardware Installation/Configuration Install, configure, and deploy software and hardware components based on specific service requests, ensuring a seamless integration process.

• Strict Adherence to Timelines Ensure 100% adherence to timelines based on the priority of each issue. This helps manage client expectations and prevents escalations.

• User/Application Access Management Provide necessary application and user access according to client requirements, ensuring services are delivered timely and efficiently.

• Comprehensive Ticket Tracking Track each ticket from its initial acceptance through to final resolution, adhering strictly to the resolution times specified by the customer.

• Data and Log Backup Management Regularly back up important data, logs, and management resources to sustain the quality and reliability of the solutions provided.

• Coordination for Complex Problem Resolution Liaise with the on-site team to resolve complex issues, ensuring timely and effective servicing of the client’s environment.

Q1. How to apply Wipro Desktop Support Administrator Recruitment 2025?

Ans. you can apply for this role through Online.

Q2. What is the Wipro Desktop Support Administrator Recruitment 2025 Selection Process?

Ans. Wipro Selection is based on an online written test, a group discussion, a technical interview, and an HR interview.

Q3. What is the job location for Wipro Desktop Support Administrator Recruitment 2025?

Ans. The Job location for this post is , Across India